Naga Sandeep

About Naga Sandeep

Having 4+ yrs of experience in ServiceNow. Worked on Admin and development as well as the implementation of the different modules of ServiceNow - Good experience on scripting by JavaScript- Solid experience on ITIL concepts and extensive experience in ITSM Modules like Incident, Problem, Change Management and Service Catalogs- Expertise in developing ServiceNow components like Business Rules, Workflows, Script Includes, Client scripts, Access controls, UI Policies, UI Actions, Events, Notifications, Email Scripts and configurations like Inbound/Outbound email actions etc- Managed Configuration Items (CIs) and their relationships, configured Discovery to map CIs and dependencies, and ensured data accuracy through governance and reconciliation-Created Business Service Maps for impact analysis and integrated CMDB with third-party tools for automated updates and reporting- Experience with CSM-specific modules, like Case Management, Agent Workspace, Knowledge Management, & Service Catalog- Ability to manage, & configure CSM case management, communication channels, SLA\'s, data models, including customer accounts, contacts, entitlements, and products- Designing & configuring self-service solutions using Service Catalog & Knowledge Management- Writing business rules, client scripts, UI actions, & UI policies to automate CSM processes- Ensuring all configured workflows and processes meet business expectations.

Experience

1. Consultant

   Genpact

   Nov 2025 — Present · Bengaluru, IN

Education

• Andhra University

  BSC