K N Ramesh

About K N Ramesh

Hi All, my name is Naga. I have around 9 years of professional experience, including 6+…

Experience

1. Atlassian Administrator

   Better Mortgage Limited

   Dec 2022 — Present · Gurugram, IN

   Administered Jira Software and Jira Service Management (Cloud) for large, multi-departmental environments with thousands of users. Managed day-to-day administration and support of Jira and Confluence across the organization. Conducted pre-migration assessments, app audits, user/license mapping, and data validation. Led end-to-end Jira and Confluence migration activities, including Server to Server, Server to Cloud, and Cloud to Cloud migrations using Atlassian Cloud Migration Assistants (JCMA/CCMA). Created detailed migration runbooks, rollback plans, and ensured business continuity throughout migration. Coordinated with Atlassian support to troubleshoot and resolve compatibility and third-party app migration issues. Designed and executed post-migration validations, including permissions, workflows, and data integrity checks. Executed Jira and Confluence upgrades, assessed plugin compatibility, and implemented disaster recovery strategies. Designed complex workflows, request types, SLAs, and automation rules. Implemented Insight Asset Management for tracking and managing IT inventory lifecycles. Integrated Jira and Confluence with Microsoft Teams, GitLab, ServiceNow, Office 365, and other third-party systems via REST APIs. Designed and customized workflows, dashboards, and permission schemes based on evolving business needs. Worked closely with cross-functional teams to gather requirements and deliver tailored Atlassian solutions. Created automation rules to reduce manual efforts and improve process efficiency. Supported Agile teams (Scrum/Kanban) with Jira configurations, metrics, and reporting. Created custom dashboards and reports for leadership teams to drive data-informed decisions. Conducted user training and developed Atlassian knowledge base documentation, reducing support ticket volume by 30%. Monitored system performance, ensured data accuracy, and managed user/project setup and governance.

Education

• MVJ College of Engineering, Bangalore, India

  Master of Technology - MTech