Naga Raghavendra Gp
Senior Business Analyst | Product Owner | Telecom | BSS | CRM
- Role
- Senior Business Analyst - Bss Virginmediao2 at Cognizant
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Naga Raghavendra Gp
Business Solution Consultant in Telecom industry with experience in Digital BSS and Customer Engagement.SKILL SET- Experience in Telecom BSS and CRM, Business Analysis, System Analysis, Functional Design, Component Design, Solution Design, Product Management, Implementing Customer Engagement Platforms, Customer Service and Support- SME in BSS Customer Management, Customer Problem Management, SLA Management, CPQ/Order Capture, Contract Management, Voucher Management, Campaign Management, Customer Engagement Channels like CSR Desktop/Agent Portal, Self Care and eComm Portals, Offering Catalog, Integration and API Management- Technical Skills : Java/J2EE, Javascript, Weblogic Portals, SQL, Oracle Database, XML, Web Services, SOAP, REST- Quality Assurance : Techno-Functional Testing, BA Testing, SIT, UAT, Smoke Testing- ITSM : Change Management, Incident Management, Problem Management, Service Request Management
Experience
Senior Business Analyst - Bss Virginmediao2
Jan 2023 — Present
Education
RV College Of Engineering
Bachelor of Engineering - BE, Computer Science
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