Naga Nikitha Kristamsetty

WORK HISTORY

EDUCATION

ABOUT NAGA NIKITHA KRISTAMSETTY

Seasoned ServiceNow Business Analyst with 8+ years of experience in ServiceNow Configuration, Business Process Analysis, Requirement Gathering, and User Story Development. Proven track record of collaborating with stakeholders to prioritize requirements, customize ITIL modules, and implement ServiceNow solutions. Expertise in conducting business process modelling, gap analysis, and assessing operational risks to drive process improvements and enhancements. Skilled in maintaining requirements traceability, managing story backlogs, and coordinating relationships between business and technical teams. Proficient in performing QA testing, UAT, and translating business and user requirements into system requirements for technology organizations.Experienced in implementing ServiceNow modules such as Incident, Change, Problem Management, and Service Catalog to streamline IT service delivery. Extensive knowledge of ITIL and ITSM principles, coupled with expertise in ServiceNow Module Customization and Integration Management. Effective communicator with excellent interpersonal skills, adept at facilitating requirement gathering sessions and managing project stakeholders.Detail-oriented professional with a passion for driving continuous improvement. Proficient in MS Visio, Rational Requisite Pro, and other tools for UI design, data modelling, and requirements management. Strong project management skills, with experience in end-to-end ServiceNow implementation planning and deployment. Committed to staying updated with the latest ServiceNow developments and technologies to continuously enhance skills and expertise. Demonstrated ability to translate complex technical concepts into clear and concise documentation for both technical and non-technical stakeholders. Skilled in identifying interface requirements, documenting mapping, and deploying change management processes to support organizational transformations. Hands-on experience in conducting data mapping, designing relational data tables, and ensuring data integrity and quality. Proficient in leading cross-functional teams, conducting training sessions, and providing technical support to business users. Committed to driving customer satisfaction and delivering solutions that meet business needs and improve operational efficiency. Strong understanding of SDLC methodologies, including Agile, RUP, and waterfall, and their application in software development projects. Dedicated professional with a passion for continuous learning, professional development, and contributing to the success of the organization.