Naga Babu

About Naga Babu

I bring a diverse professional background across customer support, subject matter expertise, and recruitment, with proven success in both corporate and client‑facing environments. Starting as a Customer Support Representative at Teleperformance, I developed strong communication skills, mastered conflict resolution, and consistently delivered world‑class customer experiences. Advancing into the role of Subject Matter Expert, I became the trusted resource for complex queries and escalations, mentoring teams, optimizing workflows, and ensuring compliance with KPIs and global quality standards. Expanding my career into staffing as a Bench Sales Recruiter, I specialized in IT consultant marketing, client engagement, and end‑to‑end placement, driving business growth through relationship management and negotiation. Across all three roles, I have built a reputation for adaptability, precision, and results — whether guiding teams, resolving customer challenges, or connecting talent with opportunities. My focus is on combining operational excellence with client‑centric solutions, while continuously learning and contributing to organizational success.

Experience

1. Subject Matter Expert

   TP

   Jul 2025 — Present · Indore, IN

   As a Subject Matter Expert at Teleperformance, I provide advanced knowledge and guidance to ensure seamless customer support operations and exceptional client experiences. I act as the go-to resource for complex queries and escalations, while mentoring team members and sharing best practices to elevate performance. My role bridges frontline agents and management, enabling clear communication, process alignment, and operational excellence. I collaborate with cross-functional teams to streamline workflows, improve efficiency, and maintain strict adherence to KPIs and compliance standards. By documenting processes accurately and supporting training initiatives, I contribute to continuous improvement and knowledge transfer. My focus is on delivering customer satisfaction, driving measurable results, and strengthening Teleperformance’s reputation as a global leader in customer experience management.

Education

• Osmania University

  Bachelor of Commerce - BCom, Computer Science