Naga Aswini

About Naga Aswini

Workday-certified HCM consultant with over twelve years of experience in technical, analytical, and administrative support for HR, Benefits, Compensation, Absence, and Payroll. Expertise in coordinating projects, database administration, management, process improvement, and data analysis. Well-developed problem-solver with the ability to proactively identify and resolve issues with creative solutions and a high sense of urgency while meeting deadlines.

Experience

1. Qa Engineer

   Dexian

   Aug 2024 — Present · Atlanta, GA, US

   Performed end-to-end testing of a conversational AI chatbot built using Dialogflow CX, designed to assist students and employees with academic and HR-related queries.Conducted functional, regression, and integration testing to validate chatbot flows, intent accuracy, and response quality across multiple user journeys.Owned the Prompt Engineer role and crafted the prompts to improve the accuracy of the bot.Designed and executed manual test cases to verify conversation paths, fallback handling, and multilingual response correctness.Developed and maintained automation scripts using Python and Selenium for UI validation and backend API verification.Collaborated with developers and product owners to identify, log, and track defects using Jira, ensuring timely resolution and retesting.Validated webhooks, APIs, and fulfillment logic for backend integration between Dialogflow CX and third-party systems (student information and HR portals).Participated in UAT sessions and prepared detailed test summary reports, showcasing test coverage, issues found, and improvement suggestions.Worked closely with the NLP team to refine training phrases and intent accuracy, enhancing overall chatbot performance and user satisfaction.

Education

• JNTU University

  Bachelor's degree