Nafisa Anzum
i & o Service Recovery Analyst @Healthfirst
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WORK HISTORY
i & o Service Recovery Analyst @Healthfirst
New York, NY, US
Selected for an exclusive cohort of 29 professionals in a fast-paced early career development program, designed to accelerate growth in the service recovery and incident management domain.Shadowing P1 and P2 incidents to support effective recovery processes, learning from the Incident Management Process and assisting in timely resolutions.Submitted new platform requests to improve how ServiceNow works, enhancing efficiency in incident and service management tasks.
ABOUT NAFISA ANZUM
Hi! I’m Nafisa (or Allie), a tech enthusiast and Brooklyn College graduate with a…
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