Nafisa Sadaf
Cloud Support Associate @ Amazon | Customer Success, Technical Support
- Role
- Cloud Support Associate at Amazon
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Nafisa Sadaf
I love solving tricky tech problems and making the cloud work better for people. Every day, I help customers around the world fix AWS Cloud and networking issues, keeping their businesses running without a hitch. I enjoy digging into root causes, finding smart fixes, and making sure the same problem never comes back.
Experience
Cloud Support Associate
May 2024 — Present · Hyderabad, IN
I help global Developer, Business, and Enterprise customers get the most out of AWS by solving complex cloud and networking challenges—fast. From high-priority incidents to tricky edge cases, I deliver solutions that restore operations and prevent future issues.By replicating customer environments, I dig deep into root causes, craft tailored mitigation strategies, and turn urgent problems into long-term stability. I work cross-functionally with engineers, product teams, and leadership to remove blockers, safeguard critical business operations, and keep customers moving forward.My work doesn’t stop at resolution—I document cases in detail, feed insights into service improvement initiatives, and apply advanced troubleshooting techniques to continually raise the bar for technical support
Education
St. Xaviers School hazaribagh
12th, SCIENCE (PCM)
2016 — 2018
Haldia Institute of Technology
Bachelor of Technology - BTech, ECE
2019 — 2023
Mt. Carmel School hazaribagh (ICSE)
10th
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