Nafis Ahmed Sheikh

Operations Manager @Tatsaraasa Resorts

Udaipur, IN

Guest Experience & Satisfaction • Ensuring high-quality customer service across all departments (front desk, housekeeping, F&B, recreation, etc.). • Handling guest complaints and resolving issues promptly. • Monitoring guest feedback and implementing improvements.2. Staff Management • Hiring, training, and supervising staff across different departments. • Scheduling shifts and managing workforce efficiency. • Ensuring team members adhere to resort policies and service standards.3. Operational Efficiency • Coordinating daily operations to ensure all departments work together seamlessly. • Ensuring smooth check-in/check-out processes. • Managing inventories, supplies, and vendor relationships.4. Financial & Budget Management • Controlling operational costs and ensuring budget adherence. • Maximizing revenue through upselling and efficiency improvements. • Overseeing payroll, procurement, and other financial aspects.5. Safety & Compliance • Ensuring health, safety, and hygiene standards are met. • Complying with local laws and resort regulations. • Preparing for emergencies and ensuring staff are trained in crisis management.6. Facility & Maintenance Management • Coordinating with the maintenance team to keep the property in excellent condition. • Ensuring timely repairs and preventive maintenance schedules. • Managing contracts with external service providers (security, landscaping, etc.).7. Marketing & Customer Retention • Collaborating with the marketing team to promote the resort. • Enhancing guest loyalty programs and repeat customer engagement. • Monitoring competitors and market trends to improve offerings.Would you like a more detailed breakdown for a specific type of resort (e.g, beach, luxury, eco-resort)?

Rajasthan

Hotel Management

Jaipur National university

Master of Business Administration - MBA