Nafessa Kassim
Customer Success Manager @SIY Global
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WORK HISTORY
Customer Success Manager @SIY Global
Seattle, WA, US
My key accomplishments include: • Developing and managing strategic partnerships with 15+ industry leaders such as Amazon, Salesforce, Disney, and the US Federal Government• Establishing new initiative aligned to Google’s strategic goals for the Search Inside Yourself Leadership Institute (SIYLI)• Managing the implementation of 200+ programs globally (NPS 93%) for partners• Spearheading creation and execution of SIY’s customer success strategy (30% increase in renewals)• Building and nurturing strong client relationships; actively managing donor relations and fundraising pipeline • Managing relationships with SIY’s 800+ consultants globally and aligning consultants with key accounts • Scaling operations by building and streamline processes while leveraging CRM to manage relationships• Partnering closely with Product team and consultants to translate client needs• Developing and implementing strategic framework to align offerings with clients’ ESG and CSR objectives• Contributing thought leadership for shift in business strategy during transition from non-profit to B Corp
EDUCATION
Columbia University in the City of New York
MSW
Columbia University Mailman School of Public Health
MPH
University of California, Irvine
BA
University of Barcelona
Study Abroad
SKILLS
ABOUT NAFESSA KASSIM
I am a purpose-driven strategist, program manager, leader, mobilizer, trainer and presenter who is passionate about social impact and helping organizations be a force for good. I have a diverse background working across many sectors (public, private, government, NGO) which gives me the unique ability to understand the needs and desires of all cross-sector partners and create strong and holistic change within organizations. I have the ability to build a business from the ground up including: operations, systems development, engagement, cross-sector partnership, training, and business development. Specialties: Corporate Social Responsibility, cross-sector partnership, team management and development, strategy development, system building and operational development, program development and management, mindfulness and emotional intelligence skill development, skill-based/ corporate volunteering, facilitation, event coordination, international exchanges, community development, training development, portfolio management, cross-cultural sensitivity
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