Nafees Khan
Deputy Vice President | Service Delivery Lead | IT Infrastructure & APM Monitoring | Automation & Tools | CCNA | CCNP | ITILv3
- Role
- Deputy Vice President at RBL Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Nafees Khan
Career Objective: Experienced IT Team Leader having excellent leadership skills and a…
Experience
Deputy Vice President
Apr 2025 — Present · Navi Mumbai, IN
Monitoring Leadership & Team Oversight- Managing a team of 19 engineers- Established and scaled the Monitoring Team with tool setup, SOPs, and service improvement initiatives- Driving operational excellence across infrastructure, application, and database layers. Infrastructure & Capacity Management - Overseeing ISP connectivity, third-party links, and network devices across DC/DR/NDR sites- Managing Data Center rack/power inventory and version control- Planning and optimizing WAN link capacity to prevent performance bottlenecks- Publishing monthly capacity reports (Network, VMware/Nutanix, Backup, Storage) and repeated alert analysis for IT Heads and Infra/Application Owners- Ensuring zero incidents due to capacity constraints across network, server, and storage layers. Monitoring Tools, Automation & Optimization - Administering SolarWinds modules: NPM, SAM, NCM, NTA, SRM, IPAM- Integrated SolarWinds with Service Desk+ and MS Teams for streamlined operations- Created Universal Device Pollers, API Pollers, dashboards, maps, alerts, and custom reports- Managed CI lifecycle: addition, deletion, modification, optimization, and upgrades- Automated repetitive tasks using Power Automate flows, improving efficiency and reducing manual effort- Set up SSL certificate tracking via Power Automate for proactive renewal alerts and compliance. Network Operations & Incident Management - Handling branch network escalations and analyzing NetFlow data for actionable insights- Supporting RCA discussions and resolving recurring infrastructure alerts to prevent incidents. Reporting, Audits & Compliance - Delivering ad hoc reports in Excel and graphical formats- Managing ISP inventories and rack elevation diagrams- Liaising with auditors and ensuring accurate billing for WAN links across ISPs.
Education
University of Mumbai
Bachelor of Engineering (B.E.)
2007 — 2011
MH Saboo Siddik Vocational Jr.College
HSC
2005 — 2007
Centre for Development of Advanced Computing (C-DAC)
Postgraduate Diploma
2011 — 2012
Michael High School
SSC
1992 — 2005
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