Nafeesa Saeed

Customer Lifecycle Manager @Worldpay

London, GB

Responsible for the end to end delivery of all retention and new sales propositions for SMB • Production of monthly campaign reviews covering proposition performance and revenue generated • Responsible for delivering a communications strategy for business messages (e.g. change communications, price related or mandatory)• Managing internal and external stakeholder relationships• Developing a customer engagement strategy to improve customer engagement and increase NPS • Improved SMB help centre to advance customer experience and self service • Root Cause Analysis to help improve product activation through incentives • Driving process improvement to help improve customer experience • Introducing of a strategy for social media engagement leading to an improvement of Trustpilot scores

University of Westminster

Bachelor of Laws (LLB)