Nafees Haider

Information Technology Support Engineer @2elv Horizon

Glasgow, GB

Provide end-to-end technical support for hardware, software, and network-related issues across Windows, macOS,environments. • Diagnose and resolve incidents through remote tools, on-site visits, and ticketing systems (e.g, Jira, ServiceNow). • Collaborate with cross-functional teams to ensure seamless technology integration and user satisfaction. • Maintain documentation for troubleshooting, system configurations, and process improvements. • Implement IT best practices to improve uptime, performance, and data security. • Provide user training and technical guidance to reduce recurring issues and boost productivity.

Edinburgh Napier University

MSC Advance security and Digital Forensics

Sir Syed University of Engineering & Technology (SSUET)

Bachelor of Science - BS

Edinburgh Napier University

MSC Advance Security and Digital Forensics