Nafees Ahmad

IT Support Engineer @Microsoft

Zaventem, BE

AV | Hardware | Imaging | ServiceNow• Provided break-fix support for AV equipment, laptops, peripherals, and Surface devices• Managed AV room readiness, including signage, ticketing, device connectivity, and presenter support• Performed technical checks for video/audio, Teams devices, microphones, projectors, and camera controls• Used tools like ServiceNow, AutoPilot, MSDTDTM, Loaner App, and MRC Portal for imaging, ticketing, AV inventory, and loaner management• Handled device setup & enrollment using Microsoft Autopilot• Maintained asset inventory, processed loaner devices, and updated CMDB

KU Leuven

Bachelor of Business Administration - BBA