Naeem Barbour

About Naeem Barbour

I am an information technology professional with 4+ years of experience. Recognized for demonstrating a natural aptitude for helpdesk and problem-solving skills, as well as for facilitating successful client service support programs, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points also include strategic planning, website development, advanced analytical skills, and numerous facets of tech tools and solutions. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, as well as resource management to support efficiency and maximum results. Most recently, I fulfilled the duties of IT Helpdesk Facilities Coordinator with Chicago Public Media. In this capacity, I processed facility-related requests and delivered outstanding tech support to end users. Furthermore, I was responsible for troubleshooting solutions for all end user accounts. In addition, I liaised with senior leadership and departmental teams to ensure the company’s support structure was driving business forward with minimal expenditures. Along with my exemplary professional experience, I hold vital credentials that align well with my fields of expertise. I participated in the Year Up career development program with 250 corporate partners. This also entailed college-level courses, professional training, and a six-month internship, along with study highlighting Computer Applications, Advanced Excel, Business Writing, Public Speaking, and Business Essentials training. Colleagues describe me as a progressive, motivated, and detail-oriented information technology candidate who can be relied on to offer superior solutions that consistently deliver positive results. I am pursuing new opportunities and can be reached through this profile, or by phone at: 70••••••77

Experience

1. Support Engineer Ii

   FPT Software

   Apr 2023 — Present · Chicago, IL, US

   Address user tickets regarding hardware, software, and networking through Service Now. Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices Guide users with step-by-step instructions and liaise with ServiceDesk Leve2/level 3 Conduct troubleshooting with WAN/ LAN configurations Intake and create system to manage assets. Design and deploy County LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services. Test alternative pathways until you resolve an issue. Set up and run the sound and video equipment used to conduct meetings and training sessions. Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information Record technical issues and solutions in logs. Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances. Help create technical documentation and manuals.