Nadyne Richmond

About Nadyne Richmond

I am a strategic design executive who leads with purpose—building user-centered, ethically driven innovation in healthcare AI. I thrive in mission-focused environments where design shapes product, engineering, and business strategy, and where I can mentor high-performing global teams.I enjoy solving complex problems through design and care deeply about enriching people’s lives through the build of the best possible digital products, services and experiences—with the best possible understanding of the users we serve. Leading with a creative and commercial focus, I’ve built and matured practices, scaled teams and steered performance turnarounds—elevating design’s profile, influence, and output while shaping the product strategy. My leadership purview has extended across research, design, content strategy and development, and front-end engineering with up to 75-member global organizations across the US, Europe, Africa, and Asia. Together with my team and colleagues in the digital healthcare space and technology industry, I’ve tackled a diverse set of difficult challenges and led the creation of solutions that delivered substantive business results and value to the customer—patients, clinical and administrative healthcare professionals, enterprise users, and consumers. I build unified, growth-oriented teams with a shared purpose and cultivate a learning culture where people can hone their craft, expand their capabilities and thrive—while having fun along the way. I provide my team with the support and runway to execute and champion career growth at all organizational levels. In addition to my team development strength, I serve as a strong enterprise leader. Over the course of my career, I’ve achieved success through my ability to: • Connect design team and goals to broader product strategy and commercial objectives • Crystallize vision and purpose for cross-functional teams • Partner effectively across functions, deepening connectivity and collaboration while facilitating collective decisions—with a concerted focus on the customer and end user • Unlock opportunities for innovation and mitigate risk by focusing cross-functional teams on solving the right business problems in the right way Having started my professional journey as an engineer and reported into the product, business, and engineering verticals throughout my career, I empathize with each group’s unique set of challenges and serve as a strong leader across teams to accelerate shared business efforts.

Experience

1. Head of Design & Research

   Rapidai

   Jan 2024 — Present · Burlingame, CA, US

   Scaled and aligned global design & research team, improving customer satisfaction and design quality. Developed and executed design strategy aligned with corporate mission, establishing product OKRs tied to product adoption and clinical workflow efficiency. Spearheaded end-to-end design and launch of a new product for a new clinical market, identifying unmet needs through research and driving product-market fit within 6 months. Established design OKRs and performance KPIs, aligning team output with business goals and enhancing talent development. Identified unmet enterprise user needs; designed new administrative portal, reducing support costs and improving satisfaction among key accounts.

Education

• Southern Polytechnic State University

  BS, Computer Science

• Southern Polytechnic State University

  MS, Human Computer Interaction

• Southern Polytechnic State University

  BS, Mathematics

Skills

• Product Innovation
• Usability Design
• Usability Engineering
• Task Analysis
• Mobile Devices
• Os X
• Information Architecture
• Product Strategy
• Agile Project Management
• Product Management
• User Interface
• Mac Os X
• User-Centered Design
• Participatory Design
• Objective-C
• Usability Testing
• Interaction Design
• User Scenarios
• User Experience
• Mobile Applications
• Mac
• Agile Methodologies
• Enterprise Software
• Heuristic Evaluation
• Human Computer Interaction
• Paper Prototyping
• Cloud Computing
• User Interface Design
• Usability
• Software Engineering
• Software Design
• Software Development
• Scrum
• Human-Computer Interaction
• User Experience Design
• User Research
• Wireframes
• Persona
• Experience Design
• Contextual Inquiry