Nadja Geiger

About Nadja Geiger

I\'m a very driven professional with vast experience in Research Operations, always…

Experience

1. Ux Research Operations

   athenahealth

   May 2022 — Present · Austin, TX, US

   Project Management, Communication and Reporting- Drive alignment and decision-making through clear communication and effective project management while maximizing research impact- Work closely with data teams to analyze recruitment data; actively learning SQL and developing query language skills to enhance data-driven research operations- Collaborate with cross-functional teams (marketing, legal, compliance, data, product ops) to support research initiatives.Research Planning and Recruitment- Lead end-to-end participant recruitment and logistics- Collaborate with stakeholders to create successful recruitment plans and address/mitigate potential challenges- Support research quality by developing and maintaining centralized toolkits, templates, and repositories- Implemented and lead office hours to encourage and support engagement in research.Optimized Research Operations and Client Interaction- Coach teams on research best practices, survey design, and methods to ensure consistent, high-quality insights- Strengthened participant engagement and expanded the participant pool through quarterly recruitment strategies and targeted research- Initiated a site visit program to deepen understanding of user behavior and real-world product usage- Standardized and automated documentation, reporting, and repeatable processes to enhance clarity, scalability, and operational efficiency while democratizing research.Internal Collaboration- Trained and mentored new team members during onboarding to accelerate team integration- Enabled and supported colleagues in designing AI-driven workflows that streamlined tasks, reduced manual effort, and improved overall productivity- Promoted visibility of research projects through internal presentations and newsletters to drive collaboration and stakeholder buy-in.