Nadja Mereien
Box Office Assistant Scanning Lane Supervisor @Ticketmaster
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WORK HISTORY
Box Office Assistant Scanning Lane Supervisor @Ticketmaster
Team Coordination & Event Briefing: Supported pre-show briefings for up to 20 stewards at large-scale live events (e.g. Glasgow Summer Sessions, TRNSMT) instructing on ticket scanning procedures and entrance protocols- Ticketing Issue Resolution & Guest Experience: Resolved complex ticketing concerns during peak entry periods, maintaining event flow; reinforcing commitment to high-quality customer service- Customer Support Delivery: Functioned as liaison between front-line staff, security, and operations during live incidents, escalating concerns efficiently to minimise disruption and waiting times.
EDUCATION
University of Glasgow
Master of Science - MS, Political Communication
Zeppelin University
Bachelor of Arts - BA, Politics, Administration & International Relations
University of Chester
Politics and Sociology
ABOUT NADJA MEREIEN
WHO I AM:I’m an Event Operations Specialist based in Glasgow, originally from Germany. My background spans live events, festivals, and cultural programmes, where I’ve supported everything from crowd safety and volunteer coordination to VIP guest management and backstage logistics. I thrive in the high-energy, problem-solving side of events, where smooth operations make all the difference to both audiences and clients.WHAT I CAN HELP YOU WITH:I bring a strong mix of hands-on experience and leadership across events of all sizes- Event Operations & Logistics | Oversight of accreditation, crowd movement, and site checks at events with up to guests- Team Leadership & Coordination | Supervising and briefing staff/volunteers (5–45 people) to deliver seamless experiences- Safety & Compliance | Trained in first aid, incident response, and SIA Door Supervisor licensed- Backstage & VIP Management | Artist liaison and guest experience support at large festivals and cultural showcases- Crisis Management Under Pressure | Staying calm and solution-focused during technical faults, medical incidents, or sudden operational changes- Multilingual Communication | Fluent in German and English, conversational proficiency in French, plus an understanding of Italian.LET\'S CONNECT:I’m open to both freelance and permanent opportunities in live event operations and management. Whether it’s festivals, venues, or large-scale cultural events, I’m eager to bring my \"everything is figure-out-able\" mindset, skills, adaptability, and energy to your team. If you’re looking for someone who thrives in fast-paced environments and loves making events run seamlessly - I would love to hear from you. E-mail: n••••••••@gmail.com
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