Nadira Kharmai
Customer Experience Design Manager @Priority Health
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WORK HISTORY
Customer Experience Design Manager @Priority Health
Consulting on CX design best practices, leveraging in-the-moment member feedback, and following human-centered design principles fused with design thinking and applied behavioral science to deliver member experiences that are personalized, effortless and meaningful.
EDUCATION
University of Pennsylvania
Certificate in Positive Psychology: Martin Seligman's Visionary Science, Psychology
Grand Valley State University
Bachelor of the Arts, Communications, Broadcast Journalism
SKILLS
ABOUT NADIRA KHARMAI
Leading a brilliant team of customer experience designers focused on guiding members through their healthcare journeys via 1:1 personalized nudges and frictionless experiences powered by data, human-centered design, and applied behavioral science.Career Highlights+ Nadira is a Customer Experience Innovation award recipient by the CX of M (Customer Experience of Michigan) Association for Priority Health\'s omnichannel messaging program.+ The Priority Health cross-functional CX team was featured in USA Today for delivering personalized nudges to increase COVID-19 vaccination rates among members.+ The Next Best Action program, which Nadira leads, is responsible for reducing Emergency Department misuse by over 30% through predictive targeting.
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