Nadine Graff
Program Manager - Ensuring a Rewarding Customer Experience
- Role
- Customer Service Manager at Coco Carmen By Tgbbrands
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Nadine Graff
Operations Manager, Program Manager, Operations Analyst, Customer Service Manager…
Experience
Customer Service Manager
Nov 2017 — Present · Minneapolis, MN, US
Manage day to day operations of the Customer Service Team, providing leadership thatfosters teamwork, employee respect, empowerment and open communication while maintaininghigh customer service standards.Interact with other business units within the organization to retain customers.Monitor trends in the marketplace and represent the voice of the customer to provideactionable business insights.Recommend, implement and coordinate Customer Service “best practices” and policies thatmaximize employee development, training and performance.Resolve escalated customer issues while balancing business needs and customer expectations.
Education
University of Minnesota-Twin Cities
General Studies
Metropolitan State University, Minneapolis, MN
General Studies
Normandale Community College, Bloomington, MN
General Studies
Skills
- Procedure Manuals
- Procedure Development
- Requirements Management
- Staff Supervision
- Operational Support
- Relationship Building
- Skilled Multi-Tasker
- Customer Service
- Problem Solving
- Ethical
- Project Management
- Program Management
- Delivery Operations
- Integrity
- Business Process Improvement
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