Nadine Maher

About Nadine Maher

At Ortho Rhode Island, my role as a Patient Services Coordinator builds on a robust foundation in patient care management and front office operations. This position leverages my expertise to ensure efficient patient flow, aligning medical teams and patients for optimal care delivery.Previously, as a Patient Flow Coordinator, I honed skills vital for orchestrating OR schedules and facilitating communication among diverse healthcare stakeholders. My commitment lies in enhancing patient experiences by contributing to a seamless and supportive healthcare environment.

Experience

1. Patient Services Coordinator

   Ortho Rhode Island

   May 2024 — Present · Middletown, RI, US

   Serves as the primary clinical front-line contact in a busy orthopedic practice, ensuring efficient patient intake and coordination of care. Accurately register and updated patient demographic and clinical information, verify insurance eligibility and benefits, and obtain required referrals in compliance with payer and clinical protocols. Triage patient needs to support appropriate scheduling and provider workflows, facilitating timely access to care. Communicate financial responsibilities and collect copays and outstanding balances. Manage clinical check-out processes, including scheduling follow-up visits and coordinating outside diagnostic testing. Oversee durable medical equipment (DME) inventory, ensured proper documentation and dispensing, and process DME billing in accordance with clinical documentation standards, payer guidelines, and regulatory requirements while maintaining patient confidentiality and supporting high-quality orthopedic care.

Education

• The College of New Rochelle

  Bachelor of Arts (BA), Communication and Media Studies

  1992 — 1996