Nadine Delaire
Customer Success Manager | E-Commerce | Customer Outcomes & Growth
- Role
- Customer Success Manager at Kapoq
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Nadine Delaire
As a seasoned Customer Success Leader, I\'m deeply committed to forging strong client relationships and delivering exceptional value in the SaaS and technology sectors. My journey has been marked by a passion for enhancing client and customer experiences, which I believe is the cornerstone of sustainable business growth. I pride myself on my ability to empathize with clients, understand their unique challenges, and collaboratively find solutions that not only meet but exceed their expectations. My experience in managing significant ARR books of business, including high-profile accounts, has sharpened my skills in strategic planning, stakeholder engagement, and revenue generation.At the core of my approach is a data-driven methodology, which allows me to dive into customer behaviors, uncover insights, and adapt strategies for maximum impact. I thrive in environments where I can lead transformative projects, especially those that optimize onboarding processes and engagement strategies. My role often extends beyond mere management to being a strategic partner, where I contribute to the overall vision and direction of client success initiatives. I am passionate about driving change, nurturing growth, and leading teams to achieve record-breaking goals, all while maintaining a focus on client satisfaction and business expansion.Some key achievements include: Served as 1 of 4 people supporting the launch of a new customer brand loyalty application, directly interacting with customers on performance, overseeing a $2M ARR book of business, including commercial, enterprise, and strategic consumer electronic accounts Took over the company\'s largest account, directly collaborating with the CEO and demonstrating high-level stakeholder engagement skills, resulting in client realizing 3 consecutive months of $1M+ revenue gains, marking a historic first for client Utilized Metabase to create various engagement dashboards, regularly monitoring for insight into how customers are engaging, leveraging data to identify areas in need of improvement, and increasing transparency into customer behaviors, leading to data-informed decision making Mapped the entire client experience journey and each business unit’s part in the CX journey, recognizing where improvements need to be made and the steps required to take customers to the next level with the organizationPlease connect with me through this profile if you\'d like to network together.
Experience
Customer Success Manager
Jan 2026 — Present · Denver, CO, US
Education
University of Montana
Bachelor of Arts (BA), Political Science and Government
2010 — 2014
University of Washington
Certificate Full Stack Web Development
Skills
- Organization
- Event Planning
- Microsoft Excel
- Microsoft Word
- Project Management
- Microsoft Office
- Non-Profit Volunteer
- Research
- Legal Compliance
- Leadership
- Communication
- Time Management
- Social Networking
- Customer Service
- Problem Solving
- Public Speaking
- Public Policy
- Fundraising
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