Nadi Malek

About Nadi Malek

Nadi Malek 20+ years of experience in the Automotive Retail Industry where I have played an instrumental role in driving profitability, creating operational efficiencies, and building high-performing teams. My ability to identify unseen opportunities and implement revenue-generating initiatives has lifted organizations to new heights. I am passionate about developing people to reach their fullest potential and motivating team members to exceed sales targets. Ensuring that each department within the organization provides an unparalleled customer experience has been a key factor in solidifying life-long customer loyalty. My commitment to this industry is visible not just through my consistent track record of success but active involvement in several industry-leading associations where I have gained invaluable knowledge. Core Competencies:Organizational Leadership Executive-level Decision Making Business Development/ Sales Strategy Expense & Budget Management Estimates / Budget Management Fluent in English, French & Arabic Excellent interpersonal & relationship building skills Reporting & Forecasting Customer Service Excellence Financial Statement Analysis Issue/Conflict Resolution Vendor Contract Negotiation Inventory Management Effective communication skills (written & verbal) Talent Development, Training, & Coaching Contact Nadi Malek: m••••••@comcast.net

Experience

1. Partner Co-owner

   Sunnyside Acura

   Jan 2015 — Present · Nashua, NH, US

   Key Achievements: Responsible for leading an average of 55 cross-departmental employees while driving profitability, sales strategy, parts performance, operational excellence and overall success of organization. Led organization to achieve the Precision Team Performance Award given to the highest-ranking Acura Dealers in the country 11 years in a row. Implemented daily manager huddles to resolve issues immediately and establish daily targets. Additionally, sent each manager to NCM trainings to ensure knowledge consistency. Such changes drastically boosted profits within the Service and Parts department, increasing fixed operations net profit to one of the highest within all US-based Acura franchises. Applied knowledge gained through NCM to turn around struggling finance department by hiring second finance manager in order to offer automotive deliveries 7 days a week, improve client relations, reduce overwhelm, and resolve issues promptly. Due to hiring decision, the finance department’s income per transaction grew to the highest in the Boston district. Developed office manager to become a vital member of the Accounting Department due to sudden resignation of former controller. Identified an independent contractor that was highly experienced in finance operations. Contractor trained office manager for four months providing her with the knowledge, focus, and confidence to create a viable accounting department. Office manager thrived and eventually transitioned in the role of CFO.

Education

• National Automobile Dealers Association (NADA)

  General Manager School

  2002 — 2003

• Ain Shams University

  Bachelor's degree, Business Administration

Skills

• Marketing
• Market Share
• Sales
• Sales Operations
• Customer Retention
• Customer Service
• Account Management
• Salesforce.com
• Online Advertising
• Direct Sales
• Strategic Planning
• Forecasting
• Cold Calling
• Profit
• Competitive Analysis
• Sales Management
• Selling
• Team Leadership
• Training
• Customer Satisfaction
• Advertising
• New Business Development
• Product Development
• Crm
• Inventory Management
• Time Management
• Market Planning
• Automotive
• Negotiation
• Vehicles
• Retail
• B2b
• Budgets
• Sales Process
• Marketing Strategy
• Pricing
• Business Development
• Digital Marketing
• Lead Generation
• Sales Presentations