Ned Abdelnour
Project Manager @Rsg Global
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WORK HISTORY
Project Manager @Rsg Global
CA
Led end-to-end delivery of major multi-site modernization programs including KFC(kiosk deployments), ALDO (POS upgrades), Applegreen US (Starlinkdeployments), Tim Hortons, McDonalds, Burger King, Portillos (drive-thru AI camera deployments)—managing staging/configuration, shipping, installation, end-to-end testing/UAT, go-live readiness, andoperational handoff.Managed end-to-end delivery, governance, stakeholder alignment, and release/change coordination to ensure on-time rollout and operational readinessEstablished governance routines (weekly status reporting, SteerCo updates, RAID logs, dependencies, action tracking) and used ClickUp/trackers to monitor milestones, site readiness, and escalations across active rolloutsTracked project financials and forecasts, validated invoices/vendor costs, and supported budget reconciliation to ensure spend stayed aligned to approved scope and timelinesStandardized rollout processes and readiness gates (staging, shipment, install, UAT, go-live) to improve delivery predictability and execution quality, reducing repeat site visits and last-minute reschedules through proactive escalation and readiness controlsCoordinated cross-functional teams (technical delivery, operations, vendors, site stakeholders) to resolve risks/issues quickly, maintain rollout momentum, and minimize business disruption supporting benefits realization post go-liveServed as Account Manager / Service Delivery Lead for DECIEM (CGI account), leading a 9-member team; owned SLA/KPI performance reporting, incident/escalation management, stakeholder communication, and continuous improvement to meet client expectations
EDUCATION
American University of Science and Technology
Bachelor of Science (BSc), Computer and Communications Engineering
American University of Science and Technology
Master of Science (MSc), Computer and Communications Engineering
SKILLS
ABOUT NED ABDELNOUR
Bilingual Project and Service Delivery Manager with experience leading cross-functional technology initiatives, owning project planning, scheduling, tracking, and execution across complex stakeholder environments in Canada and the U.S. I specialize in bringing structure to complex rollouts, owning scope, timelines, budgets, and governance (status/RAID), while aligning cross-functional teams, vendors, and site stakeholders. Strong hands-on delivery background across staging/configuration, shipping logistics, installation scheduling, testing/UAT, and go-live readiness to ensure smooth operations and minimal business disruption. Known for clear status reporting, risk/dependency management, and proactive stakeholder communication to keep delivery on track.
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