Nadibur Rahman
Information Technology Specialist @Bexar County Information Technology
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WORK HISTORY
Information Technology Specialist @Bexar County Information Technology
San Antonio, TX, US
Documented, categorized, and escalated service tickets using enterprise ServiceNow. • Delivered technical support and responded to service requests via phone, chat, and email, ensuring timely resolution. • Coordinated with third-party vendors for hardware support and on-site resolution in line with SLA and ITIL standards.• Utilized remote desktop tools to troubleshoot Windows and network-related issues across government endpoints.• Managed user account provisioning in Active Directory, including access control, group policies, and password resets.• Ensured CJIS compliance by applying strict access control protocols and safeguarding sensitive data.
EDUCATION
Northwest Vista College
Associate of Science - AS, Computer Science
The University of Texas at San Antonio
Bachelor of Science - BS, Computer Science
ACI Learning
Computer User Support Specialist
ABOUT NADIBUR RAHMAN
With over 8 years of hands on experience in IT support, secure infrastructure, and system…
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