Nadia Nguyen

About Nadia Nguyen

Program/Product Manager who provides exceptional technology skills combined with proven ability to drive business operational strategy, manage and nurture talent, form strategic partnerships, and successfully implement and oversee complex projects. I love sprints!PROFESSIONAL SUMMARY:• Flexible and energetic leader with proven record of success from planning through implementation to deliver enterprise solutions.• Technical Product Owner who understands business needs and priorities at a tactical and a strategic level, providing communication and relationships with leaders, the customer, key stakeholders and internal teams while clearly communicating a progress roadmap, challenges, and feedback. • Fosters trust among clients and team members, building effective communication plans, and exceeding client expectations.• Skilled in identifying challenges and analyzing corporate processes during periods of accelerated growth.• Collaborative communicator continually focused on building relationships and fostering teamwork across business lines and departments to drive positive change, cohesive, comprehensive business approaches, and enhanced profitability. • Talented at negotiating resources, timelines, budget, and scope to meet client expectations.• Expert in implementing process, project, and change management methodologies, leading Agile and Sprint ceremonies, story mapping, backlog refinement, sprint planning, retrospectives, and daily stand ups.

Experience

1. Senior Program Manager

   Melodyarc

   Aug 2023 — Present

   Lead enterprise client onboarding programs, transforming SOPs into system-configurable standards, resulting in over 90% AI-augmented customer service tasks and improved operational efficiency while ensuring compliance with regulations and quality standards- Plan and execute customer service vendor portal development (configuration), prompt engineering, issue troubleshooting, JIRA board management, and KPI development using business intelligence tools for application enablement and financial reporting- Develop training programs for internal and external expert users to optimize system usage, critical thinking, and strategic thinking, incorporating practical evaluations and conflict resolution techniques.Spearhead initiatives to streamline engineering and vendor workflows, enhancing deployment efficiency and strengthening collaboration.

Education

• Western Washington University

  Bachelor of Arts

  2005 — 2009