Nadeem Ahmed M B
๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐ฌ๐๐ซ๐ฏ๐ข๐๐ ๐ฌ๐ฉ๐๐๐ข๐๐ฅ๐ข๐ฌ๐ญ|Expert in Messaging & LiveChat |5+Years Resolving Issues |Formerly at Optus & AT&T |Managed 100+ Daily Inquiries at Walmart ๐๐๐๐ก๐ง๐ข๐๐๐ฅ ๐๐ฉ๐๐๐ข๐๐ฅ๐ข๐ฌ๐ญ
- Role
- Mhls Senior Associate at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Mhls Senior Associate
Sep 2023 โ Present ยท Bengaluru, IN
Customer Service Professional - HR Queries SpecialistHandling both inbound and outbound calls from Amazon employees, I efficiently address HR-related queries, utilizing Panorama/Trouble Ticketing tools to log and track each inquiry. My commitment lies in providing timely resolutions, specializing in concerns related to policies, benefits, attendance, and payroll deductions. Operating within defined processes, I ensure adherence to quality standards and possess comprehensive knowledge of policies for diverse customer groups.Driven by innovation and a dedication to improvement, I integrate KAIZEN and LEAN methodologies to enhance processes. Upholding integrity and discretion, I prioritize data privacy while taking ownership of query resolution and individual metrics. Achieving service level targets for HRS processes is a constant focus, reflecting my commitment to delivering excellence in HR support
Education
AV School Madikeri
Municipal / City Corporation run School for primary education
Mangalore University
Bachelor of Arts - BA at Field Marshall KM Cariappa college Madikeri , English Literature Journalism and Social studies
2011 โ 2014
Sikkim Manipal University - Distance Education
Master of Business Administration - MBA, Finance and Marketing
Little Bloom English High school Bangalore
SSLC, Karnataka state Board of education
Sri Raja Rajeswari Pu College of Education, Madikeri
Karnataka Secondary Education Examination Board , History Economic political and Social studies
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