Nadeem Shariff
Service Delivery manager with Oracle India
- Role
- Product Manager at Oracle
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
Experience
Product Manager
Mar 2025 — Present · Bengaluru, IN
Report directly to the Director to provide forecasting, scheduling, and budget management.Analyze, monitor Service Level Agreements and key performance indicators (KPIs), identify challenges in performance, trends, and inefficiencies.Increase productivity by over 50%, using reports and data to identify areas of lost revenue.Improve Associate Utilization by 15%.Enhance service level Monthly/weekly/annually.Create a monthly strategic plan.Reduce attractiveness by coaching team to be customer-focused and agent-focused to the Business units.Receive service levels and KPIs annually.Create a bonus compensation plan focused on agent productivity and generate quality leads to lower attractiveness and better performance.Run Project enhancements plans using ITIL framework and Kaizen
Education
AMC management college
Pre university
2000 — 2002
Clarence public school
Sslc
Dayananda Sagar College Of Engineering
Bachelor of Commerce (B.Com.)
2002 — 2005
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