Nadeem Mohammad
Regional IT Coordinator at Manappuram Finance Limited
- Role
- Regional IT Coordinator at Manappuram Finance Limited
- Location
- Indore, IN
- LinkedIn followers
- 500 followers
About Nadeem Mohammad
Master\'s in MBA IT has good knowledge of Computer Hardware Networking, Operating…
Experience
Regional IT Coordinator
Jun 2021 — Present · Indore, IN
Provided rollout support and setup network infrastructure of new Branch opening.Visit for IT Audit every month as per SOP in all over 46+ Branch of Indore Region.Install-Move-Add-Change (IMAC) services control the merging of people and theirassets, for moves and relocations during change events.Manage critical customer incidents, associated with customer communication,activities and any appropriate escalations; Provide information about incidentsanalysis. Focus on delivering quality service and client satisfaction in complex environments. Configuring and troubleshooting of hardware and site specific Devices, Desktop PC,WAP, Router, Switch, Printers (Laser jet), Weight Machine (ESSAE), Scanner HHS,ADSL & Lease line, LAN, troubleshooting to a high standard in accordance withcompany procedures.Handling branch IT purchase coordinate with vendor, collect multiple quotations & create P.O.Participate in daily IT meeting though Conference to share our branch IT Activitieswith IT Head. Computer system validation of IT Infrastructure and compliance to IT process andbusiness. Tools use for call management Service Desk portal (ITSM Portal). Employee SIM and Mobile management. Coordination with all outside branch’s and resolves their day to day issue includingVPN connectivity and other issues also providing Remote support to differentlocations. Managing User Accounts Recovery and Backup, Network Setting, and Remote Management. Outlook, Office365, Microsoft teams and thunderbird Configure and ConfiguringMaintaining and troubleshooting of Email AccountsRepairing and replacing equipment or coordinating with external VendorProvide training and required (SOP) documentation to new engineers.Handling 46+ Sites resources in Indore region for technical support. Via remote toolslike RDC, PC visor, and other third party tool’s.Internet Explorer Security Settings & VPN Configuration in All Laptop Users.
Education
BM College of Technology & Management - India
Master of Business Administration - MBA
2017 — 2019
MBA Information Technology Management
Master's degree
2017 — 2019
JETKING INDORE
Diploma of Education
2010 — 2012
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