Nadeem Maqbool
Genius @Apple
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WORK HISTORY
Genius @Apple
CA
Able to quickly diagnose product issues on the spot, explaining situations with patience and empathy. Utilizing all resources (internal and external) in providing the most effective solution.• Combining problem-solving and people skills to assure swift resolutions to technical problems. Utilizing time management skills to adhere to a schedule of customer appointments.• Demonstrating/teaching customers on the functionality of their hardware and software.• Repair, setup and integrate hardware back into customer’s environment.• Liaising with different teams (Business, Specialists, and Leaders) to provide a complete solution for the customer.• Providing feedback on the Genius Team’s KPIs. Helping team members improve.
EDUCATION
The University of Calgary
BComm
SKILLS
ABOUT NADEEM MAQBOOL
Strategic Operations Leader | Driving Performance, People Development & Customer…
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