Nadeem Khan

Client Engagement Manager AVP @Mphasis

Chicago, IL, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2018 — Present

Client Engagement Manager AVP @Mphasis

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Chicago, IL, US

Spearheaded client engagement initiatives, managing a $65M TCV portfolio to enhance IT operations across various domains. • Collaborated closely with customers to deliver new services and ensure adherence to service level commitments. • Implemented continuous improvement strategies, resulting in increased operational efficiency and client satisfaction.

EDUCATION

2009 — 2011

Indian Institute of Management Mumbai

Masters of Business Adminstration, Business Administration; IT & Finance; Physics

N/A

NIIT

Honors Diploma, Systems Management

1992 — 1995

Ranchi University

Batchelor of Science, Maths & Physics

SKILLS

Resource ManagementSlaDisaster RecoveryBusiness TransformationCustomer ServiceSix SigmaIT TransformationIT StrategyIT Service ManagementChange ManagementSolution ArchitectureIncident ManagementProject DeliveryTransition ManagementTeam ManagementManagementService ManagementService DeliveryService DeskProcess EngineeringGlobal DeliveryService ImprovementPre-SalesActive DirectoryOperations ManagementProgram ManagementRemedyCitrixIT OperationsTeam LeadershipErpVirtualizationData CenterIT ManagementVmwareConsultancyIT GovernanceProcess ImprovementProject PlanningCustomer Relations

ABOUT NADEEM KHAN

Senior Client Partner with 20+ years of experience driving revenue growth, large deal…

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