Nadeem Hashmi

About Nadeem Hashmi

A competent IT professional with 13+ years of experience in Network Services and Network Security Solutions, Currently working in the area of information technology as an Incident Manager Security is essentially responsible for the upkeep and smooth operations of IT systems, Oversee all aspects of the incident management process, from evaluation to resolution, Responsible to records all issues and helps to design ways to prevent similar problems in the future.

Experience

1. Incident Manager Security Operations

   Orange Business

   Sep 2022 — Present · IN

   To act as Major Incident Manager in case of a Critical incident, ensuring immediate conference bridge initiation, communication (internal/external, written/verbal), and troubleshooting are done as per the timelines and highest professional standards along with Communicating with senior stakeholders Troubleshoot and fix all incidents (reactive & proactive) in close relationship with people involved in the fault resolution process:(SOC/Security Managers / Vendor / Infrastructure Engineering and Field operations) Point of contact for consolidating solutions of complex issues for interfacing with the Problem expert team and possible entry to KEDB of these issues. Responsible for working on the Service Improvement Plan for the Service Desk if there is any being raised by the Service Management and Customer. To be available 24/7 in handling complex major and mission-critical site incidents. and BCP situation 24/7 365 days (includes public holidays, off hours, weekends) on a call basis if required as per roster. To own and prepare summary incident reports on critical/ complex/Major incidents suitable for internal and external management review and RCA.

Education

• Kanpur University, India

  Bachelor's degree

• Mother Teresa Convent Scool

  High School

  2002 — 2003