Nadeem Bashir

About Nadeem Bashir

Experience in Project Management, Stakeholder Management, Service Management…

Experience

1. Service Delivery Manager

   Cognizant

   May 2013 — Present · Bengaluru, IN

   My responsibilities include Project Management, Stakeholder Management, Service Management, Application Support Service and Team Management activities.Integrates Service Management Office into the service delivery to effectively leverage their specialist capabilities (e.g. Incident Management, Problem Management, Change Management etc.), well-versed with SLA adherence, various phases of software development life cycle. Proficient in coordinating with multiple stakeholders to manage project activities. Ensure management reports are circulated to the relevant stakeholders as per agreed timelines. Responsible for End to End Service Delivery for the portfolio / LOB being managed. Devise Corrective and Preventive actions for any Service Level breaches. Proficient in monitoring Business Development & Customer Relationship Management. Drive performance management process (goal setting, appraisals and promotions) for the project (Portfolio / LOB). Possesses excellent interpersonal, communication, strong people management and organisational skills with proven abilities in customer relationship management & planning.

Education

• Kashmir University

  BCA - Bachelors of, Computer Applications

  2002 — 2005

• SCDL

  Post Graduation Diploma, Business Administration, Management and Operations

  2010 — 2013

• Jamia Hamdard

  Master of Computer Applications - MCA, Computers

  2006 — 2009

Skills

• Quality Assurance
• Business Analysis
• Incident Management
• Itil V3 Foundations Certified
• Core Java
• System Monitoring
• Change Management
• Unix
• Team Management
• Databases
• Agile Methodologies
• Oracle Sql
• Prince2
• Sdlc
• Java
• Sql
• Requirements Analysis
• Oracle
• Ticketing Tools
• Pl/Sql
• Software Development Life Cycle (Sdlc)
• Problem Management
• Performance Testing