Nadalie Bosse

Role
Vice President - Na Contact Center Operations at Grainger
Location
Chicago, IL, US
LinkedIn followers
500 followers

About Nadalie Bosse

Senior Operations and Customer Service Executive with track record of translating…

Experience

  1. Vice President - Na Contact Center Operations

    Grainger

    Feb 2016 — Present

Education

  • Kansas State University

    BSIE, Industrial Engineering

    1976 — 1980

  • The University of Kansas

    MBA, Business

    1982 — 1985

Skills

  • Management Consulting
  • Business Process Improvement
  • Project Portfolio Management
  • Cross-Functional Team Leadership
  • Process Engineering
  • Go-to-Market Strategy
  • Strategic Planning
  • Strategic Partnerships
  • Outsourcing
  • Strategy
  • Call Center
  • Operations Management
  • Pmo
  • Call Centers
  • Vendor Management
  • Customer Experience
  • Program Management
  • Product Development
  • Business Development
  • Leadership
  • Bpo
  • Governance
  • Customer Service
  • Professional Services
  • Customer Relations
  • Management
  • Integration
  • Business Strategy
  • Telecommunications
  • P&L Management
  • Business Transformation
  • IT Strategy
  • Managed Services
  • Risk Management
  • Mergers & Acquisitions
  • Process Improvement
  • Executive Management
  • Change Management
  • Product Management

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Nadalie Bosse — Vice President - Na Contact Center Operations at Grainger in Chicago, IL, US | Unifers