Nada Ammar
Business Analyst & Salesforce Senior Admin, @The Weather Channel
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WORK HISTORY
Business Analyst & Salesforce Senior Admin, @The Weather Channel
US
Migrated legacy automation to Salesforce Flows; built Tableau dashboards for engagement tracking.Collaborated with global teams to improve SLA visibility and customer satisfaction through automation.Partnered with global marketing and operations teams to align CRM analytics with customer KPIs, supporting data-driven retention strategy.
EDUCATION
The German University in Cairo
Bachelor of Engineering and Material Science, Mechatronics, Robotics, and Automation Engineering
Gisma University of Applied Sciences
Master of Business Administration - MBA, Web Page, Digital/Multimedia and Information Resources Design
Ramses College For Girls IGCSE
IGCSE/International, High School
SKILLS
ABOUT NADA AMMAR
I’m a CRM and Salesforce professional with 8+ years of experience connecting technology, data, and customer strategy across telecom, retail, and tech industries.I’ve worked on both sides of CRM — the technical implementation (Salesforce administration, automation, and integrations) and the strategic side (customer retention, lifecycle marketing, and campaign optimization).My work includes designing lifecycle journeys, automating sales and service processes, building data dashboards, and helping teams use CRM systems in smarter, more human ways.I hold an MBA in Digital Transformation and enjoy bridging marketing and technology to create experiences that actually matter to customers — and drive measurable results.Based in Berlin | Fluent in English | Studying German (B1)| Open to global and hybrid roles in CRM, Salesforce, or Customer Engagement
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