Nick Hynes
Itsm Solution & Design Implementation Lead @The AA
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WORK HISTORY
Itsm Solution & Design Implementation Lead @The AA
Basingstoke, GB
I manage the IT Service Management system for The AA, ServiceNow, leading a team of off-shore development resources as well as taking on development work myself. I work closely with key stakeholders to prioritise and schedule regular enhancement and improvement requests from across the business within the key ITIL applications (Incident, Request, Change & Problem).I have also led projects to deliver a new customer portal, and a program of work centred around the CMDB and asset management, with Discovery and Service Mapping providing automated discovery of CIs.I have leveraged my background in Continuous Improvement to constantly seek out opportunities to deliver improvements and efficiencies, delivering additional benefits through the platform, including removing unwanted customisations, streamlining and standardising workflows, auditing forms and fields to improve customer experience and reduce error rates.
EDUCATION
New York Film Academy, London & Los Angeles
Film Production
Lincoln Minster School
A Levels
Dhahran British Grammar School, Saudi Arabia
iGCSEs
University of the Arts London
Bachelor's Degree, Film and Video
SKILLS
ABOUT NICK HYNES
Service Management professional, focused on delivering process and service improvements…
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