Nacho Veiga

Operations Manager, Fulfilment, Ecommerce Packing & Dispatch @Harrods

Thatcham Valley Distribution Centre (TVDC), GB

Internal title: eCommerce Operations Fulfilment ManagerRun DC fulfilment at peak scale, service near one day, HSMS embedded, P and L and vendor OPEX under control.Lead 160 plus people during seasonal peaks, including managers and team leaders, scaling fulfilment without trading quality or cost.Delivered record dispatch volumes in peak, reduced service lead time to near one day and sustained Packing Rate Per Hour above benchmark.Reduced labour cost by double digit percentage through cross training and rota discipline, saving several hundred thousand per year.Strengthened HSMS with risk assessments, toolbox and PPM discipline, incidents and near misses down by more than a third.Managed vendors and suppliers OPEX close to one million per year under procurement governance, carrier penalties held at zero.

Inspire London College

Higher National Diploma in Hotel and Hospitality Management (Level 5), Hospitality Administration/Management

Inspire London College

Diploma in Operations Management, Business Administration and Management, General

Escuela de Ingeniería Industrial (Universidade de Vigo)

Industrial Engineering Master Degree (Thermodynamics and Structural/Solid Mechanics), Industrial Engineering