Nachal S
Junior Customer Service Representative @Tata Communications Transformation Services (TCTS)
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WORK HISTORY
Junior Customer Service Representative @Tata Communications Transformation Services (TCTS)
Chennai, IN
Manage, monitor, and analyze customer tickets, leveraging data insights to identify patterns, prioritize issues, and drive timely resolutions. Utilize advanced MS Excel functions for tracking, reporting, and visualizing key operational metrics, improving efficiency and decision-making.• Collaborate with cross-functional teams, including Problem Management, Change Management, NOC, and third-party vendors, to address and resolve network-related issues. Ensure accurate data collection, tracking, and analysis to support seamless issue resolution within defined timelines.• Coordinate major outage resolutions by preparing data-driven reports in Excel, maintaining comprehensive documentation of incidents, resolutions, and customer feedback. Analyze this data to uncover trends, enhance service quality, and drive customer satisfaction improvements.• Extract, transform, and model data from multiple sources, including Excel and SQL databases, to ensure seamless integration and deliver actionable insights that inform process optimization and strategic initiatives.
EDUCATION
Green Park Matric. Hr. Sec. School - India
97.14
College of Engineering, Guindy
Bachelor of Engineering - BE
St. Theresa's Girls' Higher Secondary School
98
ABOUT NACHAL S
I’m a data analyst working at the intersection of customer experience and operations…
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