Manowar Hossain
Senior Investigator @Scotiabank
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WORK HISTORY
Senior Investigator @Scotiabank
Toronto, ON, CA
EDUCATION
North South University
Bachelor of Business Administration, Marketing
Gazipur Cantonment Board High School
Secondary School Certificate, Business Studies
ABOUT MANOWAR HOSSAIN
Summary of QualificationsHeld various positions at Scotiabank, including Contact Center Advisor, E-Client Experience Advisor, Social Media Analyst, and Investigation Specialist, demonstrating versatility and a strong understanding of customer service operations.Possess over 14 years of comprehensive experience in Customer Relationship Management, with a proven track record of enhancing client satisfaction and operational efficiency.Academic qualifications assessed by World Education Services (WES) as equivalent to a Bachelor of Business Administration degree from a recognized Canadian university.Highly proficient in Microsoft Office Suite, including advanced skills in PivotTables, VLOOKUP, Power Query, and Power BI, as well as hands-on experience with Genesys and Sprinklr platforms.
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