Nabi Ahmed
Customer Success Manager PlayShifu | EX Rentomojo | Building High-Performing Customer Support Teams
- Role
- Customer Success Manager at PlayShifu
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nabi Ahmed
With over 8 years of experience in customer support, I am passionate about delivering exceptional service and ensuring customer satisfaction. I have a proven track record of building and leading high-performing teams, implementing effective strategies and processes, and driving customer loyalty and retention.In my current role, I established and scaled the entire customer support function from the ground up, designing robust processes, SOPs, and training modules to ensure consistent, efficient, and high-quality service across multiple channels. I provide ongoing guidance, mentorship, and feedback to team members, helping them grow their skills and excel in their roles. Additionally, I collaborate closely with cross-functional teams and stakeholders to align customer support goals with broader organizational initiatives, ensuring seamless integration and sustainable impact.
Experience
Customer Success Manager
Nov 2021 — Present
Education
Good Guide Academy
Bachelor of computer applications
New Fort
Undergraduate, Biology/Biological Sciences, General
2009 — 2011
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