Nabeel Azmat
am Noc and IT Enterprise Operation @PureHealth
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WORK HISTORY
am Noc and IT Enterprise Operation @PureHealth
Dubai, AE
Application & Infrastructure Monitoring | Data Analytics | IT Service Management | Technical Project LeadershipI am a seasoned IT professional with a robust background in application and infrastructure monitoring, data analytics, IT service management, and technical project leadership. My expertise lies in leveraging tools like Cisco AppDynamics, BMC Entuity, Power BI, and Grafana to enhance system performance and operational efficiency.Application & Infrastructure Monitoring:Managed end-to-end operations of Cisco AppDynamics for Daman and PureCS applications, monitoring over 60 applications.Implemented custom alerts and dashboards, reducing downtime and improving observability.Integrated AppDynamics with BMC BHOM for centralised monitoring and proactive incident response.Oversaw BMC Entuity for PureCS infrastructure, configuring network discovery and event thresholds for real-time visibility.Data Analytics & Dashboard Development:Designed interactive dashboards in Power BI and Grafana to visualise KPIs and system metrics.Automated report generation, ensuring timely delivery of analytics to stakeholders.Integrated diverse data sources for a comprehensive view of performance metrics.IT Service Management:Developed ITIL-aligned service desk processes, enhancing operational efficiency.Created SOPs and workflows to standardise incident and request handling.Led initiatives to optimise ticket resolution time and SLA adherence. Technical Project Management:Served as Technical Project Manager for the STEP initiative, overseeing the integration of BMC Entuity, Cisco AppDynamics, and BMC Helix Reporting.Coordinated cross-functional teams to deliver technical solutions on time and within scope.Directed the development of custom dashboards to support operational visibility.
EDUCATION
University of Engineering and Technology, Taxila
Master of Science - MS, Engineering Project Management
University of Engineering and Technology, Taxila
Bachelor’s Degree, Electrical Engineering
ABOUT NABEEL AZMAT
I turn messy operational data into dashboards that leadership actually uses. Over 13+…
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