Nabasree Dey
Service Management Lead at Accenture || EX Lowe\'s India || Ex JPMorgan and Chase || Ex Capgemini || ITIL V4, SRE Certified
- Role
- Program Project Service Management at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nabasree Dey
With 10.5+ years of experience in IT Service Management, I’ve evolved from running traditional ITSM and service delivery models to embedding Agentic AI and AIOps into daily operations. Today, I lead AI-powered service desk transformations, where AI agents don’t just assist — they decide, act, and learn within governed boundaries.My work focuses on designing agentic workflows across incident, problem, and request management, enabling intelligent triage, predictive root-cause insights, automated fulfilment, and continuous learning loops. I actively integrate AI chatbots, decision agents, and analytics-driven automation to reduce MTTR, minimize manual operations, and improve reliability at scale.With a strong foundation in ITIL v4, SRE, Problem Management, and Global Service Transitions, I collaborate closely with SRE, AI Ops, and business stakeholders to translate AI capabilities into measurable operational outcomes — not experiments.I’m particularly interested in building:• Autonomous service desks• Agentic incident & problem management systems• AIOps-aligned ITSM platforms• Predictive, self-healing operational modelsI believe the future of IT operations is agentic, governed, and outcome-driven — and I’m actively building toward it.
Experience
Program Project Service Management
Aug 2023 — Present · Bengaluru, IN
Education
Calcutta University, Kolkata
Bsc, computer
2009 — 2012
Techno India Institute of Technology
Master of Computer Applications - MCA, Computer Science
2012 — 2015
Skills
- C
- Java
- Vb.net
- Dbms
- C++
- Sql
- Hibernate
- Core Java
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