Naba Khan
Investigation & Logistics Analyst | L2 Support Expert | Chat & Voice Specialist | 5+ Years in Customer Support | Backend support | Open to Remote work
- Role
- Customer Service Specialist at XtraNet Technologies Limited
- Location
- Bhopal, MP, IN
- LinkedIn followers
- 500 followers
About Naba Khan
Hi, I’m Naba — a skilled and dependable Investigation & Logistics Analyst with strong experience in issue resolution, order flow tracking, and back-end operational support. Over the past 5+ years, I’ve consistently worked in roles that demand precision, analytical thinking, and quick problem-solving.As an L2 Support Expert, I dive deep into root cause analysis and escalation management to resolve complex customer issues. I’m also a Chat & Voice Support Specialist, known for handling high-volume queries efficiently while maintaining empathy and professionalism. My Core Skills Include:Logistics Coordination & Investigation• L2 Customer Support & Root Cause Analysis• Chat & Voice Support (Domestic & International)• CRM Tools, Ticket Management & Reporting• Email & Backend Process Handling• Conflict Resolution, Patience & Customer Empathy• Team Collaboration & Communication Currently pursuing MBA with a focus on HR and Business Operations to enhance my managerial capabilities. I’m open to Remote Jobs, CSA support role, SME role, Freelance Opportunities, and Back-End Support Roles where I can continue to grow while delivering value to the organization.If you’re seeking a highly motivated, detail-oriented support professional — let’s connect
Experience
Customer Service Specialist
Sep 2019 — Present
I was hired for outbound call duties effectively engaging with customers to address their needs. Demonstrated exceptional skills and knowledge, leading to an internal job posting opportunity. Successfully transitioned into a Subject Matter Expert role. Provided expertise to colleagues and contributed to resolving complex customer inquiries. Consistently met or exceeded performance targets for both outbound calls and subject matter expertise duties for one year as a subject matter expert.
Education
Barkatullah University, Bhopal
Bachelor of Commerce - BCom, Business Administration and Management, General, A
2019 — 2021
British convent school
Bachelor of Commerce - BCom, Business Administration and Management, General
2019 — 2021
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