N Vishal Reddy
Executive | Committed to Elevating Customer Experience | Driven by Empathy, Precision & Problem Solving
- Role
- Sr Representative Operation at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About N Vishal Reddy
With a background in maintaining integrity and operational efficiency in high-stakes examination environments.In my current position, I engage directly with customers to ensure smooth, satisfying experiences—from resolving queries and issues to assisting with orders, refunds, and feedback. I bring with me a strong foundation in process adherence, clear communication, and a customer-first mindset. What I bring to the table:• A sharp eye for detail and a strong sense of responsibility• Patience, empathy, and professionalism in every customer interaction• Experience handling time-sensitive operations and sensitive data with care• A continuous drive to learn and grow within dynamic teamsI’m passionate about helping people, solving problems, and building trust through every touchpoint. As I grow in this field, my goal is to make every customer interaction meaningful and every process more efficient.Let’s connect if you’re passionate about customer success, process improvement, or just want to chat about how great service can drive loyalty and impact!
Experience
Sr Representative Operation
Jul 2025 — Present · Gurugram, IN
Ensure the service delivered to the customer meets KPI. Clarify the customer. Requirements, probe for understanding, and use decision-support tools and resources to appropriately provide resolution to the customer. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer. Maintain a basic knowledge of client products and/or services.
Education
St Xavier High School
10th
2014
Hinjlicut Science College Autonomous
Bachelor of Commerce - BCom, Accounting
2016 — 2019
Binayak Acharya Junior College
+2 58.33%, Accounting
2014 — 2016
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