N Pradeep
Results-driven Customer Success Manager | US & Canada | SaaS Portfolio Growth | Retention, Expansion, Executive Engagement | ITSM, CRM & CX Specialist
- Role
- Customer Success Manager at Freshworks
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About N Pradeep
Passionate about transforming customer experiences and driving business growth, I am a…
Experience
Customer Success Manager
Mar 2024 — Present · Chennai, IN
Managed a $2M ARR SaaS portfolio across US East and Canada, focusing on renewals and expansions. • Collaborated with C-level executives to exceed sales targets and drive strategic initiatives. • Own full sales cycle ownership in technical SaaS solutions including consultative discovery, demo delivery, commercial negotiations, and deal closure. • Developed customer engagement strategies, achieving a positive Net Revenue Retention of $300k. • Recognized with Sales Star and CSM of the Month awards for outstanding retention and revenue achievements.
Education
Adhiyamaan College of Engineering, Hosur
Bachelor of Engineering - BE, Electrical and Electronics Engineering
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