Naomi MacDonald

Lead Delivery Services, Emea @Deputy

Carlisle, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2025 — Present

Lead Delivery Services, Emea @Deputy

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GB

Leading the end-to-end delivery of complex implementations for enterprise customers across the EMEA region. Providing hands-on technical expertise, project planning, and supporting successful customer onboarding. Helping to resolve delivery risks and ensure scalable, effective solutions.

EDUCATION

2005 — 2008

Liverpool John Moores University

Bachelor of Science - BS, Applied Psychology

SKILLS

Dialer ManagementPredictive DialersKpi ReportsProject ManagementErlangReporting & AnalysisReport WritingStatisticsData AnalysisReal-Time Operating Systems (Rtos)Document Review

ABOUT NAOMI MACDONALD

Accomplished software implementation consultant with an extensive background in planning, leading and managing cross-functional business operations and implementation projects. An analytical thinker, level headed approaches all tasks with a business mind. Effectively partners with stakeholders to ensure communication channels remain open and the results delivered are quantifiable.Software worked withCeridian DayforceVerint WFM, Salesforce, Zendesk, Xplan CommPay, Cascade, Nexidia, Sage, Telephony SoftwaresNoble, Interactive Intelligence CIC, Nice IEX, Avaya, Avanser, Acqueon, Difference Corp, Live Ops

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Naomi MacDonald — Lead Delivery Services, Emea at Deputy in Carlisle, GB | Unifers