Nicole Hewitt

About Nicole Hewitt

I craft client-focused experiences that drive growth for law firms.At Wiggam Law, a boutique tax resolution firm, I sit in the space where most firms struggle and lose momentum: the handoff between marketing, intake, and signed clients. My job is to make that journey clear, human, and effective — especially for people dealing with high-stress IRS and state tax problems.In practice, that means designing and running systems for:Lead generation and qualificationIntake workflows and consult bookingSales follow-up, handoffs, and conversionAttribution, reporting, and performance visibilityThe goal is simple: help the right clients get help faster, while the firm grows sustainably.Before working in tax law, I spent 15+ years in operations, consulting, and experience design across B2B and B2C environments. I’ve worked with organizations including JP Morgan/Chase, HSBC, Disney, Marriott, and EDF Energy, managing complex programs and designing systems that balance business goals with real human behavior.That background shapes how I approach client experience today. I’m not interested in flashy tools, vague “touchpoints,” or feel-good messaging. I focus on clear processes, fewer handoffs, and systems that work under pressure — because that’s when clients need them most.I’m especially interested in helping professional services firms stop losing good leads due to broken intake, unclear ownership, or disconnected systems.Native English speaker and fluent in Mandarin

Experience

1. Head of Client Experience

   Wiggam Law Tax Resolution Attorneys

   Jan 2025 — Present · Charlotte, NC, US

   Wiggam Law helps people and businesses take serious tax issues off their plate — audits, IRS assessments, liens, you name it — and negotiate solutions so they can breathe again.I help Wiggam Law turn inbound leads into qualified clients by fixing the gap between marketing, intake, and sales.I head the firm’s marketing and digital strategy, develop new services, and lead initiatives that improve the client experience.

Education

• Clemson University

  Bachelor of Arts - BA, Chinese & International Trade

  2003 — 2006

• General Assembly

  UX Design Immersive, UX Design

  2019 — 2019