Michael Penland
PayNearMe Customer Experience
- Role
- Director of Support at PayNearMe
- Location
- Bozeman, MT, US
- LinkedIn followers
- 500 followers
About Michael Penland
Customer experience expert. Rich technical business experience with mobile devices…
Experience
Director of Support
Feb 2013 — Present · Bozeman, MT, US
Responsible for technical business operations and customer experience. Drive product improvement through support. CX Wizard • Director of Support (present)• Sr. Suppor Manager (4yr)• Support Manager (4yr)• Merchant Implementation Manager: Solution Delivery (6 mo) • Senior Technical Account Manager (2 mo)
Education
Stanford University
Creativity in Business (class)
2003 — 2003
The George Washington University School of Business
Certificate, Project Management
2010 — 2010
DeVry Univerisy - Fremont
BS, Telecommunications Management
1999 — 2002
University of California, Berkeley
Candidate: Certificate - Business Administration (MBA Foundations), Marketing, Business, Organization & Management, Accounting, Economics, Finance, Real Estate
2009 — 2012
Skills
- Start-Ups
- Strategic Partnerships
- Strategy
- Blackberry
- Voip
- Cross-Functional Team Leadership
- Testing
- Vendor Management
- Networking
- Enterprise Software
- Unix
- Saas
- Program Management
- System Architecture
- Mobile Technology
- Android
- Wireless
- Mobile Applications
- Integration
- Product Management
- Linux
- Mobile Devices
- Cloud Computing
- Agile Methodologies
- Management
- Account Management
- Software Project Management
- System Deployment
- Crm
- Software Development
- Scrum
- Telecommunications
- Technical Support
- Tcp/Ip
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