Mike Ziolkowski

About Mike Ziolkowski

I’m a Support Engineer at Wabtec Transportation Systems, focused on the technology that keeps locomotives connected, automated and reliable worldwide. I work across rail operations and IT, making sure complex systems stay stable and perform the way they should.I like turning problems into improvements, whether that means finding smarter ways to monitor performance, simplify workflows or automate the things that slow people down.My goal is simple: build reliability into everything I touch and keep the tech behind modern rail moving forward.

Experience

1. Support Engineer

   Wabtec Corporation

   Jan 2023 — Present · US

   As a Support Engineer at Wabtec, my role is centered on engaging closely with clients and efficiently managing daily operations and weekly check-ins to guarantee the seamless execution of solutions in line with strict adherence to compliance standards. I\'m dedicated to building and enhancing relationships with both internal teams and clients, creating a cohesive environment that promotes teamwork at every level.My responsibilities also include crafting tailored and out-of-the-box programmatic solutions using a variety of tools, utilities, and programming standards, all under stringent quality assurance guidelines. I am passionate about creating a learning environment, generating user and technical documentation, and providing mentorship and expertise to my colleagues.I act as a critical escalation contact for Tier 1 support teams, undertaking in-depth research and problem-solving across a broad spectrum of challenges related to our GET solutions. This encompasses issues related to user interfaces, network connections, integration between cloud and on-premises systems, data management, visualization, and analytics.Beyond managing my workload, I proactively identify and communicate product issues to our engineering team for resolution, or I address configuration discrepancies directly.Part of my duties also involves participating in an on-call rotation to ensure support is available for critical incidents, changes, and service requests outside of regular hours. My drive to exceed all team Key Performance Indicators (KPIs) motivates me to continually seek improvement and excellence in my role.

Skills

• Inventory Management
• Inventory Control
• Cloud and Distributed Computing
• Merchandising
• Sales Process
• Enterprise Software
• Sales Management
• Retail
• B2b
• Relationship Management
• Iot
• Storage
• Strategy and Strategic Planning
• Channel Partners
• Data Center
• Microsoft Office
• Sales
• Saas
• Team Leadership
• Direct Sales
• Sales Operations
• Customer Service
• Managed Services
• Distribution Center Operations
• Cloud Computing
• Team Building
• Management
• Networking
• Virtualization
• IT Solutions
• Microsoft Licensing
• Software Licensing
• Leadership
• Retail Payment and Information Systems
• Windows Server
• Information Security
• Solution Selling
• Storage Systems
• Forecasting
• Iaas