Mark Zigler

About Mark Zigler

Strategic and results-driven IT leader with over 20 years of experience delivering…

Experience

1. Senior Manager

   AssetMark

   Aug 2018 — Present · Concord, CA, US

   Lead and oversee all facets of IT Service Management (ITSM) across the organization, including Incident Management, Problem Management, Change Management, Build and Release Management, Root Cause Analysis (RCA), Knowledge Management/CMDB, and Service Request intake.Direct the Major Incident Management process and serve as the primary liaison for corporate-wide communications and stakeholder engagement during high-impact incidents and outages.Drove the enterprise-wide re-engineering of the JIRA platform, aligning IT workflows with ITIL best practices to standardize service delivery. This initiative formalized ITSM across the organization, improving metric reporting and customer satisfactionImplemented a new stakeholder communication strategy, introducing creative communication channels and visibility tools for business and executive leadership. This resulted in measurable cost savings, improved resource scheduling (including offshore teams), and significantly improved cross-organizational prioritization.Championed the adoption of enhanced program management processes, including structured data capture, advanced analytics, and estimation models. Recognized company-wide for improvements in project costing, resource utilization, and timeline accuracy.Led the multi-phase Data Center buildout program, managing internal and external vendors, and applying an agile, iterative approach to minimize business disruption while modernizing infrastructure.Drove the successful implementation and enterprise adoption of Microsoft Azure as the strategic platform for cloud-based applications.Partnered with cross-functional teams to deploy enterprise SaaS solutions including JIRA, Workday, NetSuite, and Robotic Process Automation (RPA) tools.Represented IT on the SOX Compliance Committee, working closely with Finance, Compliance, and Security to deliver key process, technology, and audit improvements, directly contributing to AssetMark’s IPO readiness and success.

Education

• Case Western Reserve University

  Computer Engineering

  1980 — 1981

Skills

• Troubleshooting
• Change Management
• Cross-Functional Team Leadership
• Project Planning
• Supply Chain
• Requirements Gathering
• Integration
• Project Portfolio Management
• Agile Methodologies
• Team Building
• Management
• Pmo
• Pmp
• Leadership
• Project Management
• Visio
• Quality Assurance
• Retail
• Training
• Team Management
• Software Development Life Cycle (Sdlc)
• Business Process
• Business Process Improvement
• Software Documentation
• Sdlc
• Business Intelligence
• Oracle
• Ibm as/400
• Requirements Analysis
• Customer Relationship Management (Crm)
• Software Project Management
• Crm
• Product Development
• Analysis
• Business Analysis
• Program Management
• Supply Chain Management
• Data Warehousing
• Vendor Management
• IT Strategy